Homeowner information · Houston, Texas

Water Damage in Your Home: What to Do Next

A practical guide to responding to leaks, flooding, and moisture in a home—and understanding the restoration process.

This website provides general information. It is not an emergency service or a restoration contractor.

First steps

If you discover water damage

Put safety first

Stay away from standing water if electrical equipment or outlets may be affected. If there is immediate danger, leave the area and contact the appropriate emergency service.

Stop the source, if safe

If safe, shut off the water supply feeding a leak. Do not enter an unsafe or flooded area to reach a shutoff.

Document the damage

When safe, take photos or videos of affected areas and belongings. Note when the damage was discovered and what steps were taken.

Consider qualified help

For significant water intrusion, consider contacting a qualified local restoration professional. Ask what the inspection includes and what work is proposed.

What restoration may involve

Understanding the restoration process

The appropriate work depends on the source of water, how far it spread, the materials affected, and how long they stayed wet.

Assessment

Inspecting affected areas and discussing the likely source and scope.

Water removal

Removing standing water when present, using methods suitable for the site.

Drying and monitoring

Using drying equipment and checking moisture levels to track progress.

Cleaning or repairs

Depending on the damage, cleaning, removal of unsalvageable materials, or repairs may be needed. Ask for the proposed scope in writing.

Before hiring

Questions to ask a restoration provider

What areas and materials did you inspect?
What is the source of the water, if known?
What work do you recommend, and why?
What is included in the estimate, and what may cost extra?
How will drying progress be monitored and documented?
Can you provide your business details and a written estimate?

Important: This guide does not diagnose damage or replace an on-site inspection. Keep away from suspected hazards and seek qualified assistance.